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What do eBay’s top sellers learn about earning money on online auctions that the rest of us don’t?

I recently had the possibility to hear four Top Rated Sellers, all people who make their living selling product on eBay and even hire employees to help them do so, share their secrets. They additionally shared some of the irritations of an occupation that might look easy-peasy to the ordinary working stiff. Here are the sellers who spoke at a recent eBay: On Location event in Chicago.

Elizabeth Bennett, Africadirect
An eBay member because 1997, Bennett sells African art and ethnographic products. She battles poverty by obtaining products from co-ops across the continent, and has also contributed more than $33,000 through eBay Giving Works. Besides sharing a name with Jane Austen’s most precious heroine, Bennett has additionally been honored by Fortune journal as small business entrepreneur.

Cindy Shebley, Clovercity
Ten-year eBay veteran Shebley works as an eBay education consultant, helping people launch and enhance their eBay businesses and is the author of two books about selling on eBay.

Lynn Dralle, TheQueenofAuctions
Dralle has actually written six books based upon what she’s discovered in 12 years of selling on eBay, specializing in antiques and collectibles. She additionally writes a biweekly newsletter and blog sites at The Queen of Auctions.

Jordan Insley, QuickShipElectronics
Insley began selling sports memorabilia on eBay in 2002, and now runs an effective refurbished electronics business, utilizing about 9 people and making millions of dollars in sales each year.

Here are a few of the habits of these, as they say, extremely effective sellers:

They block issue clients, and even shoppers who ask unfavorable concerns.

Shebley: “I think that it’s the worst customer service ever before, to state don’t been available in the door, (but) I can’t take a chance since if I lose my leading seller status, I’ll lose my search engine rankings.’

They improve the listing and sale process to increase their hourly profits.

Dralle: ‘Never clean anything. I state in every listing, not cleaned.’ Plus, don’t waste much time on descriptions, since ‘no one reads them.’ Lastly, have an assembly line set up so you could photo and list products in sets.

Bennett: Save time by estimating weights for shipping rather of weighing every little thing. ‘If you’re a little wrong it comes out in the wash. The expense of precise information as opposed to the resale value of fast details in profit’s worth it.’

They automate or delegate so they can concentrate on their passion.

Dralle: Going out and finding stuff is enjoyable, and I pay another person to do everything I don’t like.

Insley: ‘I make use of a service called Hosted Support, for $20-$25 a month. It seems like a whole lot but’ it lowers pre-sale concerns since the button that buyers see is so little. (You check out that right: He suches as the service due to the fact that the interface inhibits shoppers from asking concerns.)

They buy low, sell high.

All the power sellers stated they constantly get asked where they get right stuff they sell. The responses: Yard sale, Craigslist, and companies unloading unsold stock.

Their company is their interest – or a minimum of it saves them from putting on a match or lifting heavy lots.

Dralle stated she began after she acquired 80 boxes of product from the antique store her granny competed 5 decades. Nonetheless, the inherited product was more of an inspiration than the actual sales product: ‘I’d 80 boxes that I received from her, they’re still in my garage. Then I got my mom’s 80 boxes and my brother’s 80 boxes. (And) I simply go to garage sales and estate sales. It’s a great deal of enjoyable, the treasure search.’

For Insley, it was more his old job pushing him to discover something new. ‘I was working (as a) waiter at one of the busiest bistros in New york city. After awhile I couldn’t deal with leaving on a Saturday night at 2:30 in the early morning, and awakening to work brunch at 7 in the morning.’

“It’s just, identify this is what I actually wish to do, and I don’t want to use a match and tie every day or … (if you’re a lady), dresses”

Bennett took a break from a business occupation to check out South Africa, then upon her return started selling artifacts she’d bought there at shows. Then she attempted eBay and the success there convinced her to take her business skills and use them to this brand-new method of doing business. ‘From practically that week, eBay was the larger portion of our reveneues. A year or 2 later, we quit doing shows and quit doing (offline) wholesale.’

Shebley transitioned from one small business to another: ‘I’d a little yard shop prior to I’d eBay … My partner and I, we were getting older, and raising 50 pound. bags of rock phosphate and lime doesn’t get any easier. We were attempting to choose what we wanted to finish with our future, and eBay provided the opening for me to shift to a various company that was a little bit easier on the body.’

For more eBay listing tips, see Amy Lin’s post on the topic.